24x7 SUPPORT

Dedicated point of sale support ready to assist you at all times

No matter your business size — from small business owners to retailers with multiple locations — our support team keeps your point of sale system running so technical issues never turn into lost sales.

Support you receive with Rapid POS

Whether you need help with day-to-day business operations or a critical issue outside standard business hours, our in house support team is available around the clock — with no hidden fees or surprise charges.

Dedicated project manager

Have a specified team member guide you through implementation and handle your business relationships. At Rapid POS you aren’t a number, you are a partner.

Remote & on-site installation

Get the expert help you need to install and run your new system. Have a Rapid POS expert run the process in-person or remotely.

Live help around the clock

Have a time-sensitive problem or question? Call us anytime at (619) 754-4100. Our point of sale support team can help you troubleshoot, understand data, and overcome almost any hurdle. From processing transactions and accepting payments to resolving data security concerns, our team keeps your sales transactions moving and your business running smoothly.

Resource library

Gain access to a wealth of resources that provide in-depth knowledge into system upkeep, dashboard set-up, and other information that can help you run your business. Learn how to manage payroll, track stock levels, and use advanced features like customer loyalty programs and targeted promotions to boost customer retention.

Ready to get started?

Why partner with us?

We value personal relationships

From a dedicated sales consultant to assigned project leads for implementation and training, you’ll never feel like just another customer. You are part of our family. We take time to understand your business needs and build customer relationships that go beyond a typical POS provider.

Always by your side

We take our service commitment very seriously. Whether your store is open or closed, our point of sale support team are here for you. You can operate with the reassurance that our expert support staff is with you every step of your day.

We don't believe in high-pressure sales

We want to share with you what we’ve created and if it aligns with your business goals, great. If you decide the timing isn’t right, we’ll wait.

We always put our best foot forward

Negotiating pricing is never fun, but we do our best to make the discussion as painless as possible. We always offer our best price up front and we work with your budget. We promise no surprises.

We only sell what you need

POS systems are complicated and we do everything we can to get you exactly what you need now—nothing more. You can always add features and functionality down the road and we do our best to work with your existing hardware. Whether you're managing inventory with advanced inventory management tools like low stock alerts, or looking for seamless integration with accounting software and crm platforms, we help you find pos solutions that fit — not just a tool that adds complexity.

We've been at this since 1985

We’ve learned a thing or two over the years, but most importantly we’ve paid attention (a lot of attention) to retailers. Many solutions on the market today sell themselves as retail experts, but they only slapped a label on an existing product. We custom built our solution based on years of working with businesses just like yours. That real-world experience with retail business operations means we understand what makes a successful business tick, and we build support around your actual business processes instead of a one-size-fits-all script

We are in the 'solutions' business

We never say no to a good challenge and we look forward to developing a creative solution that meets your requirements and budget.

Frequently Asked Questions

What kind of point of sale support comes with a Rapid POS system?
Every Rapid POS system includes a dedicated project manager, remote or on-site installation, and live help around the clock — so you’re never stuck waiting on hold during standard business hours or after. Our team helps troubleshoot technical issues, walk through reporting tools, and keep your business running without interruption.

How does 24×7 point of sale support help small businesses stay open?
Small businesses can’t afford downtime. Our in house support team helps you resolve issues fast, whether it’s a hardware hiccup or a question about processing transactions — so an efficient checkout process keeps running and you don’t lose sales while you wait on help.

Can Rapid POS help me get business insights from my sales data?
Yes. Beyond day-to-day support, our resource library and reporting tools give you valuable insights into gross sales, sales trends, and purchase history — the kind of business insights that help you make faster, more confident decisions.

Does support include help with inventory and employee management?
Our support team can walk you through low stock alerts, managing inventory, and employee management tools like scheduling and payroll — all from the same intuitive interface you use to run sales.

What if I’m not sure Rapid POS is the right POS system for my business?
That’s exactly why we don’t do high-pressure sales. We’ll walk you through how our POS platforms and sale systems compare to what you’re using now, and help you figure out if it’s the right POS system for your specific business needs — no obligation either way.

How does ongoing support enable businesses to grow?
Reliable support enables businesses to focus on customers instead of troubleshooting. As your business grows — whether that means multiple locations or new sales channels — our team helps make sure the transition significantly enhances your day-to-day operations instead of disrupting them.

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